Terms + Conditions
Prices: Prices of the Company’s Products are subject to change without notice. Quotations are conditioned upon acceptance within 30 days unless otherwise stated and are subject to correction for typographic or clerical errors. Sales order confirmation will be considered accepted by Buyer if objection is not submitted in writing to Neo-Metro Customer Service within (2) two days of receipt. The sales order confirmation is the governing document. All prices exclude sales, use, occupation, license, excise and other taxes in respect to manufacture or delivery. Unless a proper exemption certificate is furnished to the Company, all such taxes shall be paid by the Buyer to Company at the time of payment.
Minimum invoice amount $100.00. If the order is less than $100, buyer will pre-pay with credit card and have a 3% billing charge applied to invoice.
Term and Conditions of Payment: Terms of payment are Net 30 from date of invoice. Past due accounts will be subject to a 3% per month service charge from the date of the invoice. If any proceedings are instructed by or against Buyer under any bankruptcy or insolvency law, or if Buyer shall fail to make timely payment on this or any other order, or if, in the Company’s judgment, Buyer's financial situation justifies such action, the Company may, at its election, require payment in advance or cancel the order as to any unshipped item and require payment of its reasonable cancellation charges. If Buyer delays completion of manufacture, the Company may elect to require payment according to percentage of completion. Equipment held for Buyer shall be at Buyer’s risk and expense. In all cases, regardless of partial payment, title to the Products shall remain in the Company until payment for the Products (including any notes given therefore) has been made in full.
Projects: On Special Engineered per order projects or projects over $20,000, a 50% deposit of any non-standard product is required with processing of Purchase Order.
Should legal action be necessary to enforce payment of an unpaid invoice, the Buyer will assume full responsibility for any court costs and reasonable attorney fees. All orders are subject to credit check and approval prior to shipment.
Specifications: Approved submittals must be provided to Neo-Metro in writing for either or both modified/ custom orders or orders over $10,000 net and all commercial project purchase orders before it will be considered acceptable.
All products are subject to change without notice. Unless stated in the purchase order, material will be furnished per the design in effect at the time the order is filled. Field dimensions must be submitted in writing and are the full responsibility of the Buyer. Changes in specifications or cancellations must be submitted in writing to Neo-Metro for review, the Buyer will be subject to charges incurred due to the extent of the change or cancellation. Non-stock and custom fabrications are not subject to cancellation
Note: In order to protect its brand and dealer network, Neo-Metro products can only be purchased from authorized dealers. Neo-Metro provides NO warranty or returns on any products purchased over the internet.
Delivery: Shipments are prepaid (PPD) factory, Industry, California or other designated shipping point determined by Neo-Metro. Any shipment or delivery dates quoted by the Company are estimated. The Company shall be obligated to use reasonable efforts to meet such dates. The Company will in no event be liable for any delays in delivery or failure to give notice of delay, or for any other failure to perform hereunder due to causes beyond the reasonable control of the Company. Such causes shall include, but not be limited to acts of God, the elements, acts or omissions of manufacturers or suppliers of the Products or parts thereof, acts or omissions of Buyer or civil and military authorities, fires, labor disputes or any other inability to obtain the Products, parts thereof, or necessary power, labor, materials or supplies. The Company will be entitled to refuse to make, or to delay any shipments of the Products if Buyer shall fail to pay when due any payment owed by it to the Company, whether under this or any other contract between the Company and Buyer.
Will Calls: Neo-Metro will contact the dealer/customer when the product is ready for pick-up. Neo-Metro will keep the product for a total of 10 working days. If the product is not picked up within the time frame, a 20% additional fee will be applied and the product will be returned to stock.
Please contact Neo-Metro for estimated shipping costs (determined by weight, dimensions and location). 15% of the total price of order will be charged when order is drop shipped out of state from the buyer’s address.
- Crating fees may apply
- Expediting fee of 15 - 25% may apply
Claims and Shortages: Prepaid factory shipments are the full responsibility of the Buyer. Losses or damages must be reported to the carrier immediately. Neo-Metro will file freight claims on Full Freight Allowed (FFA) orders if the Buyer complies with the following within (5) five days of receipt of shipment; inspect shipment immediately, have delivering carrier inspect shipment, file inspection report with carrier, and send a copy to Neo-Metro. No claim for failure to receive shipment or shortage will be honored unless Neo-Metro is notified immediately upon receipt of invoice or within five working days of receipt of shipment, whichever is sooner.
Modifications: Neo-Metro reserves the right to implement technological and/or manufacturing modifications as deemed necessary, without prior notice.
Any order cancelled after 48 hours of placement may be subject to a 35% restocking/cancellation fee.
Please call 626.937.4725 or check our website to confirm current pricing and specifications.